COVID-19 FAQs & Resources

In accordance with Governor Brian Kemp’s Executive Order 03.26.20.02, all TCSG colleges will remain closed for in-person instruction with limited exceptions through the rest of the Spring 2020 semester. OFTC will continue to hold classes via digital platforms only for the remainder of the Spring 2020 semester. Students should look for specific guidance from instructors regarding limited exceptions where in-person instruction will be allowed and should continue to monitor their OFTC email and Blackboard account for communication from their instructors. Certain faculty and staff may be required to report on campus and should contact their supervisor for guidance.

Please continue to visit our website and follow us on social media for the latest updates.

Find answers to questions you may have about the current semester’s operation, how classes are working, how to sign up for the summer semester and more below.question marks

 

Students

ADN – Apply for Fall 2020, TEAS

 

The deadline to apply for OFTC’s Associate Degree in Nursing Bridge (ADN) has changed from April 1, 2020 to June 3, 2020 due to the college’s closure.  At this time, TEAS testing information has not been announced. Details forthcoming. Check this post often.

Adult Education (GED)

During our closure March 16 – 31, 2020, please call 478-357-0802 if you need assistance or are interested in Adult Education classes or services. We look forward to hearing from you!

If you are a current student, we are offering online classes and virtual classrooms will begin April 6th. Contact your instructor for more information about these opportunities.

Advisement

I have general questions about my enrollment. I want to speak to an advisor.

To discuss anything about your current or future enrollment, program advisors are waiting to assist you! Please contact your enrollment advisor as noted below:

Bookstore

If you have any questions concerning books, please email bookstore@oftc.edu.

Business Office (Bill Pay)

I owe a balance; how do I pay my bill?

  •  Debit/credit card payments can be made online by logging in to oftc.edu and clicking on the Admission/Pay online tab. Login to your banner web account and follow the instructions.
  • If you encounter an issue, please call us at 478-274-7940 or 478-274-7833. Email FinancialAid@oftc.edu.
  • Login and password should be directed to RegistrarOffice@oftc.edu.

Mail checks and money orders to:
Oconee Fall Line Technical College
Attn: Business Office
1189 Deepstep Road
Sandersville, GA 31082

I’m expecting a refund; when will I receive it?

Spring Term C refunds are scheduled to be processed beginning March 31, 2020. OFTC has partnered with BankMobile to deliver your refund. If you have not made a preference on how you would like to receive your refund, please do so at https://bankmobiledisbursements.com/refundchoices/.

  • Failing to make a preference with BankMobile will delay your refund.
  • If you expected a refund prior to March 31 and you did not receive it, you may contact jjohnson@oftc.edu or 478-553-2147 and 478-274-7737.

I need help with my payment plan; how do I reach someone?

  • If you have an existing payment plan, please contact Nelnet at 1-800-609-8056.
  • If you have questions about how to set up a payment plan, please contact the Business Office at 478-553-2147 and 478-274-7737.

I have a hold on my account, and I don’t know why. Who can help me?

If you have a Business Office related hold, contact jjohnson@oftc.edu by email or 478-553-2147 and 478-274-7737.

Campus Access

No one should be on campus without proper authorization. Please contact your supervisor before any attempts to visit campus.

Classes

Classes transition to online/remote instruction beginning April 6, 2020. Faculty will provide students with instructions for the transition to online assignments, activities, and assessments via student email and Blackboard. Additional information will be sent from your instructor for courses that include content that cannot be delivered online due to required face-to-face lab and/or clinical time.

If you do not have access to a computer or access to Internet, please notify your instructor as soon as possible.  We will provide paper packets for you to complete your work.

Commencement (Summer)

This event, originally scheduled for June 18, 2020, has been postponed at this time. This is a joyous occasion, and we look forward to scheduling a new date soon. Please check back for details.

Dual Enrollment

Dual enrollment students should continue their spring 2020 Oconee Fall Line Technical College coursework online beginning April 6. Students should email their instructors with any questions related to coursework. Dual enrollment instructors should reach out to their program division chairs with any questions related to the transition to online instruction.

Students who wish to continue with dual enrollment for summer term and beyond can complete their OFTC student file. All students must complete an admissions application for Summer 2020 and Fall 2020 (if applicable). Students must also complete the NEW GaFutures dual enrollment application and send a snapshot of the Dashboard showing “High School Pending Profile” to rhobbs@oftc.edu or jtodd@oftc.edu (please include OFTC student ID number).

GaFutures has created a new dual enrollment application that combines the Student Participation Agreement and the funding application into one online process. This new GaFutures application must be completed to participate in dual enrollment beginning Summer 2020. The new GaFutures process is for use by home study, public and private high school students. Submission of the paper SPA and former funding application for summer term and beyond will not be accepted by GaFutures. Should you have any questions about the GaFutures process, please contact GSFC at DualEnrollment@gsfc.org or 770-724-9251.

If you have questions about dual enrollment at OFTC, please email us at: rhobbs@oftc.edu or jtodd@oftc.edu.

Financial Aid

Students with financial aid questions or questions about the amount of financial aid awarded may contact the Financial Aid Office at 478-274-7940, 478-274-7833 or by emailing FinancialAid@oftc.edu. Please be patient. We will respond to emails as quickly as possible.

To check the status of your Financial Aid file:

  • Log into Banner Web 
  • Go to Student and Financial Aid; click the Financial Aid tab
  • Go to Financial Aid status
  • Select the appropriate aid year, then Submit
  • Overall status of Financial Aid for specified aid year will appear

To check your Student Account balance:

  • Log into Banner Web 
  • Go to Student and Financial Aid
  • Go to Financial Aid
  • Go to Award
  • Go to Account Summary by Term
  • Select the Current Term and Year (i.e. Spring 2020)
  • Scroll all the way to the bottom of the page. If you see a negative-amount that is the amount you have available in the Bookstore. If you see a positive amount-that is the amount you will need to pay BEFORE going to the bookstore. If you have a 0.00 balance and you will be receiving a refund, your refund will be listed as REFUND.

Future Student

I’m interested in learning more about Oconee Fall Line Technical College. During COVID-19, how can I get more information and ask questions?

We are here to help! Here are a few ways you can get assistance:

  • View OFTC’s programs of study
  • Call OFTC at 478-553-2064 or 478-296-6143. Representatives will be available to answer questions Monday – Friday 8 a.m. to 4 p.m.
  • Call the Recruitment Department at 478-274-7878 and leave a message. The Recruiter will return your call within one business day.
  • Email questions to cellington@oftc.edu. A Recruiter will respond to your question within one business day.

Can I still apply to the college for summer or fall terms?

  • Absolutely! We are still processing applications and want you to join us for your academic endeavor. Apply online today!

 I’ve already begun the admissions process. How can I submit documents and check my status?

We are still processing applications and are here to help you!

  • Admissions information is available online!
    • Transcripts – Send official transcripts electronically to Admissions@oftc.edu through network providers such as eScrip-SAFE, Parchment, and National Student Clearing House.
    • Test Scores – Send your official SAT or ACT scores electronically to Oconee Fall Line Technical College through your College Board SAT or ACT account.
    • Residency Document – email a legible copy of your valid driver’s license, state issued ID, and if applicable, the front and back of your permanent resident card to Admissions@oftc.edu. Be sure to include your name and Student ID in the email.
  • Check the status of your application
    Follow these steps:
    • LOGIN to Banner Web. Use the Login ID and PIN that you created when you completed your online application.
    • FIND “Admission Term” under “Processed Applications”.
    • CLICK on the upcoming term for which you are applying (Example: Summer Semester 2020).
    • SCROLL to the bottom of the “Application Summary” page for a list of your admission requirements.
    • If the received date is blank for an item listed, it has not been received.
    • If every requirement item has a date listed, you have met all admissions requirements for the college.
Confused and still need assistance?

Please contact us by calling the main college numbers at 478-553-2064 or 478-296-6143. Staff are available Monday – Friday 8 – 4 p.m. to answer your questions!

I need to take the Accuplacer test. When will I be able to do that? How do I sign up?

During this time of social distancing, Oconee Fall Line Technical assessment center staff will get back to you with your next steps. Please send an email to Assessment@oftc.edu and include the following information:

  • Your name
  • Your student number
  • Date of Birth
  • Email address you would like to use for communication

I’ve been accepted and I need to attend New Student Orientation. Since the campus is closed, what do I do?

New Student Orientation is an invaluable resource and important part of the journey to a successful academic experience. During this challenging time, we are utilizing alternative options to share the important information.

I had my transcripts sent to OFTC. How can I find out if they’ve been received and when will my transfer credit show on my student account?

We are working diligently to continue processing transfer credit. For general information on transfer credit, please visit registrar@oftc.edu. You will receive a notice, via your student email account from the Registrar’s Office, once your transfer credit evaluation is complete.

How can I check the status of my summer financial aid?

  • If you attended fall and spring semesters, the summer semester will be available on your student Banner Web account.
  • If summer is your first semester at OFTC this year, access your Banner Web account from anywhere to check the status of your financial aid. Additional instructions on financial aid are online, or you can contact the financial aid office at 478-274-2147 and 478-274-7833

I need to submit documents to complete my financial aid file. How can I do that since campus is closed?

No need to come to campus! You can still access your Banner Web account from home and upload any requested documents through your student Banner Web account. Learn more about the documents required

I need to register for summer term classes.

OFTC is ready for your registration! Registration dates are on OFTC’s web calendar.

How do I register for classes?

Instructions on how to register for classes 

I received an error message when I tried to register. How can I get assistance?

Please contact gclements@oftc.edu or 478.553.2066.

Library

OFTC will continue to offer research and instruction assistance during the campus closure.

  • Students and faculty have access to research materials to complete classes through GALILEO. Patrons will need to login using the OFTC login credential. If you receive an error message, select the login button at the top right of the page and use the GALILEO password: vivid.
  • Electronic books may be accessed through our library search system. Select “available online” once your search results come up. 
  • LibGuides are for specific program resources and provide a list of Internet sources for each program area.
  • The OFTC Library also has a variety of online resources, including research resources and test prep resources such as Learning Express.

Please reach out to the Library if you have any questions. Contact us online via Ask-a-Librarian, or you may call us at the following numbers.

  • Dublin Campus: (478) 275-6593
  • Sandersville Campus: (478) 553-2070

Summer Semester

We are still working towards and planning for Summer semester, and so should you! Don’t delay your preparations!

Should you need assistance with your account, please check out the “future students” section above.

Summer Semester 2020 dates are as follows:

  • Advanced Registration for Currently Enrolled Students: April 28 – May 12
  • Priority Registration for New and Currently Enrolled Students: May 13 – May 26
  • Priority Registration Fee Payment Deadline: May 30
  • Late Registration ($45 Late Fee Applies): June 1 – June 3
  • Late Registration Fee Payment Deadline: June 3
  • Classes Begin: June 1

We look forward to helping you stay on the path to achieve your academic goals! 

View OFTC’s 2020-2021 Academic Calendar

Support Services

I’m struggling emotionally and need help. How can I get in touch with a counselor?

We know this can be a trying time for everyone. If you need help, we want to get you assistance.

  • If you are at immediate risk of harming yourself or someone else, immediately call 911.
  • If you need urgent crisis intervention, please access any of these 24-hour emergency mental health crisis resources:
  • If you need assistance with the COVID-19 crisis or general support, please access these resources:
    • Georgia COVID-19 Hotline: (844) 442-2681
      • If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor or an urgent care clinic. Please do not show up unannounced at an emergency room or health care facility.
    • Georgia COVID-19 Emotional Support Line: 1-866-399-8938
    • CARES Warm Line (Substance Abuse): 1-844-326-5400
    • Peer2Peer Warm Line (Peer Support): 1-888-945-1414

I’m not doing well academically in my class, who can I contact for assistance?

Our instructors and retention support staff are here to help!

  • Your first point of contact for assistance should always be your instructor. Reach out to them via the contact information provided on your syllabi. Email typically works best.
  • If you need general assistance with resources and support, one of our retention specialists will be happy to assist. Email gclements@oftc.edu.

I’m concerned about my veterans benefits; how can I get in touch with someone to assist me?

Please contact Oconee Fall Line Technical College Office of Veterans Affairs at dgarrett@oftc.edu for specific questions about your Department Veterans Affairs Educational Benefits (GI Bill®).

How do I get support for my disability accommodations?

If you have a documented disability and need assistance with class or testing accommodations, please email lbarfoot@oftc.edu or sdbrown@oftc.edu.

I need assistance with my WIOA benefits. How can I get in touch with someone to answer my questions?

For any assistance with Workforce Innovation and Opportunity Act benefits, please contact WIOA Coordinator, Patricia Cooper at pcooper@oftc.edu.

I want to schedule a certification test. When will the lab re-open for testing?

During this time of social distancing, the specialty testing center is not open. Once visitors are allowed back on campus, testing registration options will be posted. Stay tuned for further information!

Student Technical Support

Please include a good contact phone number in your email as passwords or password changes WILL NOT be sent via email.

Blackboard Support
If you need technical assistance with Blackboard, please contact:

Support with Assignments or Course Content
If you have questions about your assignments or course content, please email your online instructor.

Student Email Support
If you need assistance with your OFTC student email account, please contact:

  • Information Technology Department
    (478) 274-7873
    its@oftc.edu

Banner Web Support
If you need assistance with your Banner Web account, scheduling issues, or registration contact:

XenDesktop
If you need assistance with XenDesktop, please contact:

  • Information Technology Department
    (478) 274-7873
    its@oftc.edu

Find additional help resources for your email, OneDrive and Xen Desktop (remote desktop).

Transcripts

I need to get copies of my OFTC transcripts. How do I go about doing that since campus is closed?

We are still providing transcript services. Request your transcript.

Should you have further questions please contact the Registrar’s office at registrar@oftc.edu and a member of our Registrar’s Office team will be happy to assist you.

Same day hard copy transcripts are unavailable at this time. However, should you have an emergency situation, please contact the Registrar’s office at registrar@oftc.edu.

Tutoring

The North and South Campus Tutoring Centers will continue to provide services during the campus closure and during the use of online courses. Please call (478) 553-2109 for North Campus and (478) 274-7856 for assistance.

You may also email Tutoring_North@oftc.edu and Tutoring_South@oftc.edu. In addition to contacting the Tutoring Centers, you may also visit the Online Resources page of the Tutoring Center to access a variety of subject-specific online resources.

WIOA

I’m interested in seeing if I’m eligible for WIOA support. Who can I speak to?

Information on WIOA benefits can be found online. 

For any assistance with Workforce Innovation and Opportunity Act benefits, please contact WIOA Coordinator, Patricia Cooper at pcooper@oftc.edu.

Work Study Students

I am a work study student. When can I return to work? Will I get paid?

No students should be on campus at this time.

  • For the week of March 23rd, the Department of Education has allowed Federal Work Study students to continue to be paid their average work hours for that week.
  • For the week of Spring Break (March 16 – March 20), Federal Work Study students cannot be compensated as that is already a scheduled semester break.

Business & Industry Services, Continuing Education, and Office of Safety Programs

Assessments, Classes, Driver’s Education, Professional Training, and Safety Training

How do I participate in Continuing Education classes while the college is closed?

All in-person, on-campus continuing education classes have been postponed until further notice. The Office of Continuing Education is working diligently to provide online training to be available during this time.

You can still take ONLINE classes! Check out these current online classes. Check back frequently!

How can I register my child for Driver’s Education?

Until OFTC reopens to the public no Driver’s Education classes will be available. Because of the requirement of 6 hours of driving with an OFTC Instructor, it would be impossible to fulfill the requirements and maintain a safe, 6 ft distance between the instructor and the students. If an alternative course is made available online with coursework only, we can notify you. Please contact Katrina Veal at klveal@oftc.edu to be placed on a notification list.

How can I schedule professional testing (Pest Control Exam, GDOT required testing, WorkKeys, etc.)?

At this time, OFTC is not scheduling any professional testing on our campus until campus has reopened to the public. You may contact Katrina Veal, 478-275-6592, klveal@oftc.edu, to be placed on a notification list and you will be contacted when testing resumes.

Can OFTC still provide customized training onsite at our company?

Until further notice, OFTC staff is not doing onsite training. We are following Public Health guidelines limiting in person contact. We will reevaluate our ability to provide training on company sites after April 6th. Anyone interested in customized training can contact the following:

I need to schedule MSHA training for my employee(s), how do I do this?

We will not be conducting on-campus, in person training until campus is reopened to the public. We are happy to now provide interactive, virtual courses to you live via the web. At this time, live, online 24-hour New Miner Courses will be offered through virtual instruction. You may register online or contact one of the following for more information on virtual training:

See “Customized Training” question above for contact information.

AHA Community Training Centers

How can I receive AHA Cards for courses I have taught?

Contact Katrina Veal, CTC Coordinator, to receive your electronic cards as normal. Ph: 478-275-6592

Conference Centers

When will the conference centers be available for rental for public events?

Until further notice, the Porter (Dublin) and Tarbutton (Sandersville) Conference Centers are not accepting bookings for new events. We will re-evaluate our ability to book new events after May 1st.

If I have an event booked at the Porter Center or Tarbutton Center, who should I talk to to inquire about the status of my event?

If your event is scheduled prior to May 11th, you should have been contacted already regarding rescheduling your event. If you have not, you may contact the appropriate conference center staff as follows:

Faculty and Staff

Campus Access

No one should be on campus without proper authorization. Please contact your supervisor before any attempts to visit campus.

Employee Technical Support

The OFTC Helpdesk is available from 8 a.m. – 6 p.m. and can be reached via:

We will have all IT staff on duty to provide the fastest response times, but you should expect to leave a voicemail most of the time as we anticipate a large volume of calls.

Human Resources

For HR related questions, please email ljmcdonald@oftc.edu or call 478-553-2059.

Teaching Online

OFTC is preparing for remote teaching and learning for all students and faculty. The Online Teaching master course in Blackboard is available to help OFTC faculty with the transition of face-to-face classes to online using the Blackboard learning management system. This comprehensive course includes tools, resources, and procedures that will help faculty with remote teaching. All OFTC instructors for spring semester have already been enrolled in the course.  You can access the course from the Course Menu in Blackboard.  For more help with best practices for designing and delivering online courses as well as technical support, contact Sherry Yearty or Michelle Simpson in the Distance Education Department.

Teleworking

For questions concerning teleworking, please contact your supervisor.